Terms of service

Welcome to Outrider Supply Co. (“Outrider,” “we,” “our,” or “us”).
By accessing or using our website, services, or purchasing our products, you (“you,” “customer,” or “user”) agree to be bound by the following Terms of Service.

If you do not agree to these terms, please do not use our site or complete any purchases.

1. Use of Our Website

You agree to use this website in accordance with all applicable laws and these Terms of Service.
You may not:

  • Use the site for fraudulent or unlawful activity

  • Attempt to access secure sections without authorization

  • Use automated tools (bots, scrapers, etc.) to collect data without permission

  • Interfere with website performance or security

We reserve the right to refuse service, cancel orders, or restrict access for any violation.

2. Accuracy of Information

While we aim to provide accurate product descriptions, specifications, pricing, images, and availability, errors may occur.
We reserve the right to:

  • Correct inaccuracies

  • Update product information

  • Cancel or modify orders based on inaccurate listings

If an ordered product becomes unavailable, backordered, or incorrectly priced, we will contact you with options.

3. Orders & Account Responsibility

When placing an order, you agree to:

  • Provide accurate and complete account information

  • Ensure your shipping address is current and correct

  • Review your order before checkout

Outrider is not responsible for errors you enter at checkout (wrong address, wrong fitment, etc.).

We may refuse or cancel orders if we suspect fraud, unauthorized activity, or abuse.

4. Pricing & Payment

All prices on our website are listed in U.S. dollars unless otherwise stated.

We accept payment through the methods shown at checkout.
By placing an order, you authorize Outrider or our payment processors to charge your chosen payment method.

We reserve the right to adjust pricing at any time without notice.

5. Shipping

Shipping times and costs vary depending on the product, manufacturer, and destination.

Some items ship directly from our partner manufacturers.
Once a product leaves a warehouse, delivery timelines are controlled by the shipping carrier—not Outrider.

We are not responsible for delays due to:

  • Carrier issues

  • Weather

  • Customs

  • Incorrect addresses

Tracking information will be provided via email when available.

6. Returns & Refunds

Our Return & Refund Policy governs all returns, exchanges, and warranty-related issues.
By purchasing from Outrider, you agree to the terms outlined in that policy.

The Return & Refund Policy can be found here: [link to refund policy]

7. Product Warranties

Most parts and accessories sold through Outrider come with a manufacturer-backed warranty.

Important notes

  • Warranty coverage requires proof of purchase from Outrider.

  • Warranty claims must be initiated through Outrider, not the manufacturer.

  • The manufacturer determines what is and is not eligible under their warranty terms.

  • Installed, modified, or misused products may not qualify.

Outrider does not independently warranty third-party products.

8. Fitment & Installation

You are responsible for confirming product compatibility before purchase.

Outrider is not liable for:

  • Incorrect fitment choices

  • Improper installation

  • Damage resulting from installation or modifications

Professional installation is recommended for all mechanical parts.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Outrider is not liable for indirect, incidental, or consequential damages

  • We are not responsible for losses related to installation errors, misuse, or modification

  • Our total liability for any claim is limited to the amount you paid for the product involved

Certain states do not allow these limitations, so some restrictions may not apply to you.

10. Third-Party Products & Services

Some products sold on Outrider are manufactured, packaged, and shipped by third-party partners.

By purchasing these items, you acknowledge that:

  • Outrider does not control manufacturing processes

  • Outrider is not liable for defects outside of warranty claims

  • Shipping, delays, and availability may vary based on partner capacity

We do, however, assist with warranty and support as your dealer.

11. Intellectual Property

All website content—including logos, product images, graphics, text, and media—is the property of Outrider or our partners.

You may not:

  • Copy or reproduce site content

  • Use our branding without permission

  • Misrepresent affiliation with Outrider

Product images and descriptions provided by manufacturers remain their intellectual property.

12. User-Generated Content

If you submit reviews, photos, or content:

  • You grant Outrider a non-exclusive right to use, display, and share that content

  • You confirm you own the rights to the content you submit

  • You agree not to post false, misleading, or inappropriate content

We may remove content at our discretion.

13. Prohibited Conduct

You may not use our site to:

  • Violate any law

  • Upload viruses or malicious code

  • Disrupt store operations

  • Attempt to bypass security

  • Harass or abuse other users

We may suspend or block access if this occurs.

14. Privacy

Your use of our website is also governed by our Privacy Policy.
This includes:

  • How we collect data

  • How cookies function

  • How we protect your information

Privacy Policy: [link to privacy policy]

15. Changes to These Terms

We may update these Terms of Service at any time.
Continued use of the site after changes are posted indicates acceptance of the updated terms.

16. Governing Law

These Terms are governed by the laws of the State of Nebraska, without regard to conflict-of-law principles.

Any disputes will be handled in the state or federal courts located in Nebraska.

17. Contact Us

For questions about these Terms of Service, contact us via our Contact page