Refund policy

At Outrider Supply Co., our goal is to make sure every rider is confident in their purchase. Because we work with several manufacturing partners and ship some products directly from their facilities, our return and warranty processes must follow each partner’s requirements. Please review the policy below before placing an order.

1. Change-of-Mind Returns

We accept returns for unused, uninstalled items in original condition and packaging.

Return Costs

Many of our products ship free over certain price thresholds, but outbound shipping is not free when returning an item. Therefore:

  • If we issue a return label, the refund will be reduced by:

    • Original outbound shipping cost

    • Return shipping cost

    • A small re-boxing/restocking fee (varies by manufacturer)

  • If you ship it back yourself, the refund will be reduced only by:

    • Original outbound shipping cost

    • Re-boxing/restocking fee

These charges simply cover the real costs of shipping and returning an item to resellable condition.

Return Window

Change-of-mind returns must be requested within 30 days of delivery.

2. Warranty & Product Issues

Nearly all parts we sell come with a manufacturer-backed warranty that remains valid as long as you have proof of purchase from Outrider.

How warranty claims work

To keep things simple and consistent:

  1. All warranty issues must go through Outrider, not the manufacturer directly.

  2. Provide:

    • Order number

    • Photos/videos of the issue

    • Description of what’s happening

  3. We coordinate with the manufacturer’s support team on your behalf and guide you through the next steps.

Important

  • Warranty eligibility is determined by the manufacturer after reviewing photos/details.

  • Warranty claims are separate from change-of-mind returns and do not incur return-label or restocking fees.

3. Stock Availability & Backorders

Our suppliers maintain high in-stock levels, but occasional backorders can occur.
If an item is unavailable after your order is placed:

  • We’ll notify you of the delay,

  • And you can choose to wait, swap the item, or receive a full refund.

4. Incorrect, Missing, or Damaged Items

If your order arrives incorrect, incomplete, or damaged:

  • Notify us within 7 days of delivery

  • We’ll cover the costs of return/replacement shipping

  • A corrected replacement will be sent ASAP

No restocking fees apply to these situations.

5. Non-Returnable Items

The following cannot be returned unless they are defective:

  • Installed, used, or modified parts

  • Items not in original packaging

  • Custom or personalized items

  • Apparel or merch that has been worn or washed

  • Clearance or final-sale products

6. How to Start a Return or Warranty Claim

Use the Contact page and fill out the Message field with:

  • Full name

  • Order number

  • Reason for return or issue

  • Photos or videos (required for any product-related issue)

We typically reply within 1–2 business days.